Daily Banking Operations Specialist

Permanent employee, Full-time · Poland - Warsaw - HQ

What we do?

Aion Bank is a fully regulated European bank and credit institution, combining Vodeno’s cutting-edge, private blockchain-based platform with its ECB banking license, strong balance sheet, and deep regulatory expertise. Our mission is to provide a comprehensive suite of embedded banking solutions, enabling businesses to seamlessly integrate financial services into their offerings.

As part of the UniCredit Group, Aion Bank and Vodeno will accelerate their digital banking offer in strategic markets and will act as a sandbox for innovation for the wider UniCredit Group. Aion Bank and Vodeno's existing Banking-as-a-Service (BaaS) offering across key European markets, including Germany and Poland, will see the bank embed its services - ranging from account access and deposits to lending, payments and loyalty programs - directly into non-banking digital platforms, facilitating seamless customer experiences.

At Aion Bank, our biggest strength is our people—a team of highly intelligent, creative, and ambitious professionals who thrive in a fast-paced, innovative environment. We believe in delivering results while fostering a culture of passion and collaboration.

We are currently looking for a Daily Banking Operations Specialist ready to join our adventure, share our ambition and help shape the future of digital banking.
What you will be doing?

As a Daily Banking Operations Specialist with a strong focus on process excellence, you'll be instrumental in ensuring the smooth and efficient execution of our daily banking operations. You'll not only be involved in core operational tasks but also play a crucial role in shaping, documenting, and enhancing the procedures that underpin our success. Your proactive approach will help us build robust, clear, and efficient workflows, directly contributing to our operational excellence and customer satisfaction.

Your main responsibilities will include:
  • Procedure and Instruction Creation & Management: Designing, writing, and maintaining detailed operational procedures and instructions for various daily banking processes. Ensuring they are clear, up-to-date, and easily accessible to the team.

  • Operational Involvement: Actively participating in day-to-day banking operations, processing transactions, and handling inquiries to gain firsthand understanding of challenges and opportunities for improvement.

  • Process Analysis & Optimization: Identifying bottlenecks, inefficiencies, and areas for improvement within existing operational processes. Proposing and implementing innovative solutions, including automation, to enhance efficiency and accuracy.

  • Documentation & Compliance: Ensuring all operational documentation is complete, accurate, and compliant with internal policies and applicable regulations. Supporting internal and external audits.

  • Cross-Functional Collaboration: Working closely with other teams (e.g., IT, Compliance, Customer Service) to ensure process consistency, efficiency, and timely task execution.

  • Training & Onboarding Support: Preparing training materials and conducting sessions for the operations team to ensure full understanding and effective application of new and updated procedures.

  • Operational Query Resolution: Providing support and resolving complex operational queries from internal teams regarding transaction status, process issues, and administrative details.
Skills you should have
  • Minimum of 3 years of experience in an operational role within the banking, with a proven involvement in process improvement.

  • Exceptional attention to detail and a high level of accuracy in your work.

  • Proven analytical skills and the ability to identify problems and propose effective solutions.

  • Proficiency in creating and documenting operational procedures and work instructions.

  • Ability to work both independently and collaboratively as part of a team in a fast-paced environment.

  • Strong communication and interpersonal skills, enabling effective collaboration with diverse teams.

  • Fluency in Polish and English (B2+ level).

  • A proactive and responsible approach to assigned tasks, with a desire for continuous improvement.

What we offer
You will get an opportunity to work in an innovative, digital bank applying state of the art approaches and technologies.
You will be provided an Individual Development Budget, dedicated to enhancing your professional skills.
If your role permits, we also offer flexible work location.
You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package
We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support. 
Aion bank account without fee. 
We co-sponsor your Multisport card and cover 50% of its cost. 
You will work on computer equipment that delivers the best user experience — Apple MacBook
Our office in Warsaw offers healthy snacks throughout the day.
Our process
We keep our recruiting process simple. 
Step 1: Talk with one of our Recruiters about your to date experiences and ambitions
Step 2: Meet with your future Team Manager to deep dive on the role specifics and our work environment
Our note to you

Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!

We are looking forward to hearing from you!
Thank you for your interest in Aion Bank. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to recruiting@aion.eu
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