Product Owner for mortgages

Permanent employee, Full-time · Poland - Warsaw - HQ

What we do?

UniCredit in Poland belongs to one of the largest financial groups in Europe, serving over 15 million Clients, including one million businesses. We are building a new banking model that combines the speed and appeal of a fintech with the strength and stability of a universal bank. We draw on 150 years of experience and the unique expertise of our teams, acting as the Group’s pan-European innovation hub.

We are creating ultra-fast and transparent banking with an “all-in-one” application and new opportunities for all Clients - individual, business, and corporate. We provide full omnichannel service thanks to a network of flagship branches in key Polish cities and our Support Center.

Our greatest value is our People - a Team of creative experts who thrive in a dynamic and innovative environment. We focus on collaboration, engagement, and achieving ambitious goals.

We are currently looking for a Product Owner for mortgages for digital lending area ready to join our adventure, share our ambition and help shape the future of digital banking.
What you will be doing?
Development and ownership of embedded consumer lending product suite and services: namely mortgage refinancing, mortgage loan for secondary and high liquid REs, mortgage loan for secondary low liquid REs, mortgage loan origination flow using bank's mobile app, web front end or as white-labelled via partnerships using standardized set of APIs, mortgage loan maintenance processes, mortgage loan post-sale processes associated with a pledge re/placement. Discovery of new features and competitive product propositions bringing an excellent solution to markets corresponding to advanced consumers needs. 
Product development backlog on time delivery (delivery team velocity), a product commercial success: new customers / new volume loans, mortg. loans outstanding on book, mortg. loan prepayments, net asset margin).


Responsibilities:

  • define strategy for a product vertical development preparing a backlog for dedicated delivery team, discover product enhancements and innovation to correspond to consumers changing needs and outcompete with a product excellence and a unique selling proposition (USP)
  • drive product commercial success being responsible for its scaling / sales as well as margin / revenue, have ownership for a product P/L incl. responsibility for pricing / pricing strategies and margin management
  • propose product yearly budget, prepare quarterly forecasts, run simulations and modeling assuming a financial impact of a product change, a new promotion or re-pricing
  • define and test different product promotions in cooperation with marketing and CRM teams, in charge of a promotion legal framework be set
  • act as the line manager for a product delivery team with hire and fire empowerment, act as the team scrum lead for agile delivery rituals - release and sprints planning, scope grooming, team velocity monitoring and management
  • runs constant product discovery incl. continuous benchmarking in a global range, market research and market testing, active customers feedback collection and regulatory framework changes monitoring to identify new features and enhancements be developed, form delivery team backlog with the right to prioritise
  • design product, prepare epics, user stories, user stories artefacts, and user story acceptance criteria, specify test cases, make sure product design documentation in Jira is corresponding to the high standard, is complete and structured
  • be in charge of product compliance and legal risks being assessed and addressed (run product design reviews with compliance and legal team as part of a product origination and maintenance design
  • draft and deploy product legal artefacts and make sure on their completeness and quality: e.g. contract template, terms and conditions and updates, promotional terms and conditions, product fact sheet, price list, various required consents, representative example, etc.
  • define product operational processes, i.e. processes of product maintenance that is not automated as a self-service in an App, design operational processes in coop with OPS team, write working manuals as per standard
  • run user acceptance testing once product or its part its deployed to UAT, run test cases, document test results and decide about product readiness to deploy to PROD, re-test in PROD environment, responsible for declaring the product be ready for production open access - i.e. a commercial launch
  • procures suppliers providing services required for a product origination and maintenance, in cooperation with procurement team facilitates a supplier GDPR and IT security assessment and contracting, owning the contract and related supplier relationship
  • prior to the product commercial launch prepares and submits requests for product approval (made in cooperation with risk, legal, compliance and ops teams), set the product price by the request to the respective committes
  • cooperate with marketing and CRM team to set product marketing communication and CRM campaigns nurturing leads to pass thru a product digital origination funnel and also campaigns for product up-sell and x-sell
  • collect customer / user feedback via e.g. in-App surveys, NPS measurement, customer care center and app stores to address issues related to product origination and use, act as the 2nd line of defense in case of complaints or prod incidents handling
  • report to management on reg. basis on a product commercial performance vs forecast / budget and on the delivery team scope to be set for the next release and delivery team velocity, set business reporting for a product to enable actuals monitoring and forecasting
Skills you should have
  • extensive know how of a product, value proposition discovery and testing techniques as well as deeper technical background of a digital native product
  • deep knowledge of technology required to develop and run a digital native product, a coding experience is a plus
  • experience acting as a product manager or product owner in a bank or a fintech, 5+ years, responsibility for a product revenue stream of at least 40mln PLN is a plus
  • strong business acumen and drive to scale a product being an integrating counterpart for sales, marketing and CRM teams, having a proven track record in scaling a product and having a commercial success thru managed product is a great plus
  • hard skills in product design and delivery methodology, the best with having the responsibility for a product agile delivery team or teams
  • experience acting as a scrum lead, leading agile delivery team rituals
     know-how of a product legal and regulatory framework and contractual documentation setup
  • experience in product maintenance processes setup, PROD incidents troubleshooting, being acting as the 2nd line of defense in a bank or a fintech
  • fluency in Polish and English
What we offer
You will get an opportunity to work in an innovative, digital bank applying state of the art approaches and technologies.
You will be provided an Individual Development Budget, dedicated to enhancing your professional skills.
If your role permits, we also offer flexible work location.
You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package
We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support. 
Aion bank account without fee. 
We co-sponsor your Multisport card and cover 50% of its cost. 
You will work on computer equipment that delivers the best user experience — Apple MacBook
Our office in Warsaw offers healthy snacks throughout the day.
Our process
We keep our recruiting process simple. 
Step 1: Talk with one of our Recruiters about your to date experiences and ambitions
Step 2: Meet with your future Team Manager to deep dive on the role specifics and our work environment
Our note to you

Diverse teams really are the best teams. Research shows that some candidates may hesitate to apply for a job unless they meet every requirement. If you are excited about working with us, we encourage you to apply - even if you're not 100% sure. We are interested in getting to know you and learning about what you bring to the table.

Please note that we may close a job posting early if we receive a large number of exceptional applications.

Good luck!

We are looking forward to hearing from you!
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