Daily Banking Operational Contributor

Permanent employee, Full-time · Poland - Warsaw - Polish Branch

What we do?

Aion Bank is a fully regulated European bank and credit institution that combines Vodeno’s proprietary, private blockchain-based platform with its ECB banking license, balance sheet and regulatory and compliance expertise to offer a comprehensive suite of embedded banking products. 

Aion has a track record of delivering fully compliant embedded banking solutions to retailers, eCom/marketplaces, banks/neobanks and fintechs, creating a better customer experience that drives conversion, increases engagement and fosters loyalty. 

Aion Bank is currently active in Belgium, Germany, Poland and Sweden, including a  retail business in both Belgium and Poland. 

Our biggest strength is our people - a group of highly intelligent, creative, result-driven and ambitious individuals who always rise to the challenge. Together, we create a positive, energetic and fast-paced work environment. We stay professional in getting things done, but remember not to leave our passion and fun behind.

We are currently looking for a Daily Banking Operational Contributor ready to join our adventure and share our ambition.

What you will be doing?
  • Supporting the Back Office processes like: onboarding new customers, parameterization of accounts, closing accounts and others
  • Handle customer inquiries and complaints
  • Identifying and improving operational processes in the Back Office
  • Developing and updating process documentation
Skills you should have
  • At least 2 years of experience in a similar role in the financial services industry
  • Good knowledge of SQL
  • Good knowledge of Excel
  • Good analytical skills
  • Ability to perform ad-hoc analysis
  • Good communication skills
  • Fluency in English
What we offer
You will get an opportunity to work in an innovative, digital bank applying state of the art approaches and technologies. 
Unless limited by banking regulations we offer a flexible form of contract.
You will be provided an Individual Development Budget, dedicated to enhancing your professional skills.
If your role permits, we also offer flexible work location: home/office —  according to your preference. 
You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package
We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support. 
Aion bank account without fee. 
We co-sponsor your Multisport card and cover 50% of its cost. 
You will work on computer equipment that delivers the best user experience — Apple MacBook
If you feel like working from the office, we have beautiful space available for you in Brussels and Warsaw. Each office is very nicely located with convenient commute options by public transport and by bike. Our office in Warsaw offers healthy snacks throughout the day.
Our process
We keep our recruiting process simple. 
Step 1: Talk with one of our Recruiters about your to date experiences and ambitions
Step 2: Meet with your future Team Manager to deep dive on the role specifics and our work environment
Our note to you
At Aion, we embrace diversity in all of its forms and nurture an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of opening new opportunities to businesses and people.
We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
About us
Read more about what we do on our website
We are looking forward to hearing from you!
Thank you for your interest in Aion Bank. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to recruiting@aion.eu
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